Privacy Policy

Dynasty Installations LTD

Effective Date: 12/02/2026

Dynasty Installations LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us:

📧 Email: renewables@dynastyinstallations.co.uk
📞 Telephone: 07301 041087

1. Who We Are
Dynasty Installations LTD is a UK-based solar panel installation company providing renewable energy solutions to domestic and commercial customers.

For the purposes of data protection law, Dynasty Installations LTD is the “data controller” of your personal data.

2. The Information We Collect

We may collect and process the following types of personal data:

Information You Provide to Us

• Full name

• Address (including installation address)

• Email address

• Telephone number

• Details about your property relevant to solar installation

• Enquiry details submitted via contact forms

• Payment and billing information (where applicable)

Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on site

• Cookies and tracking data (see Section 8)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations

• Arrange surveys and installations

• Manage contracts and provide services

• Process payments and issue invoices

• Provide aftercare and customer support

• Improve our website and services

• Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Lawful Bases for Processing

We rely on the following lawful bases:

• Contract – where processing is necessary to provide our services

• Legitimate Interests – to operate and improve our business

• Legal Obligation – to comply with UK laws

• Consent – where required (e.g. marketing communications)

You may withdraw consent at any time.

5. Marketing Communications

If you opt in to receive marketing communications, we may contact you about:

• Renewable energy products

• Solar panel offers

• Government schemes or incentives

• Related services

You can unsubscribe at any time by contacting us at renewables@dynastyinstallations.co.uk.
We do not sell your personal data to third parties.

6. Sharing Your Information

We may share your information with:

• Approved subcontractors and installation teams

• Payment processors

• Professional advisers (e.g. accountants, legal advisers)

• Regulatory bodies where required

• Government scheme administrators (where applicable)

All third parties are required to respect the security of your data and process it lawfully.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for

• Meet legal, accounting, or regulatory requirements

Typically, customer records are retained for up to 6 years for tax and legal purposes.

8. Cookies

Our website may use cookies to:

• Improve user experience

• Analyse website traffic

• Support marketing activity

You can control cookie settings through your browser preferences. A separate Cookie Policy may provide more detailed information.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

However, no online system can be guaranteed 100% secure.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request transfer of your data (data portability)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us directly to exercise your rights.

If you are not satisfied with our response, you may contact the ICO:
https://ico.org.uk

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy
 
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.